> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose your agent's voice

> Pick from curated voice personalities or the wider voice library — the voice is the first impression your callers get.

Callers decide in the first few seconds whether they're talking to something helpful or something robotic. The voice carries most of that impression.

## Voice personalities

The fastest path is a **personality** — a curated character where the voice and delivery style are matched to work well together. Browse them in your agent's voice settings and preview each with a sample line. Pick the one that sounds like someone you'd hire for your front desk.

## The voice library

Want more choice? The voice library has a wider range of voices across accents, ages, and energy levels. Selecting a library voice replaces the personality's voice while your agent's [behavior](/agent/behavior) stays exactly the same.

## Picking well

* **Match your customers' expectations, not your taste.** A med-spa, a roofing company, and a law office should not sound the same.
* **Clarity beats character.** A distinctive voice that's occasionally hard to understand loses to a plain voice that never is.
* **Test on a real phone.** Voices sound different through a phone speaker in a parking lot than through your headphones. Call your own number before you commit.

## Changing voices

Voice changes follow the same [draft → publish](/agent/behavior#drafts-publishing-and-testing) model as everything else: test the new voice in a draft test call, and callers hear it only after you publish.