> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & billing

> How Vocal pricing works: a per-member plan, an AI usage plan, and phone numbers — no contracts, cancel anytime.

Vocal pricing has two parts that you pick independently: a **team plan** (per member, the features your team uses) and an **AI usage plan** (how many calls your AI handles). No contracts, no sales calls required — manage everything in **Settings → Billing**.

## Team plans

Billed per member per month. Every active member also includes **one phone number**.

|                    | Starter     | Growth      | Scale       | Enterprise |
| ------------------ | ----------- | ----------- | ----------- | ---------- |
| Price (monthly)    | \$20/member | \$35/member | \$55/member | Custom     |
| Price (annual)     | \$16/member | \$28/member | \$44/member | Custom     |
| AI agents          | 1           | 5           | Unlimited   | Custom     |
| Simultaneous calls | 2           | 10          | 25          | Custom     |

## AI usage (credits)

AI usage is measured in the fairest unit we could find: **connected calls**. One credit covers one answered call with up to 3 minutes of AI talk time; each additional minute is one more credit.

What **doesn't** use credits:

* Calls nobody answered — dials, busy signals, rings that went nowhere
* Test calls while you're building your agent
* Calls your team answers themselves on the Vocal app
* The human part of a transferred call — the AI's minutes count, your team's don't

| Plan   | Monthly price | Included calls | Extra calls     |
| ------ | ------------- | -------------- | --------------- |
| Free   | \$0           | 20             | — (pauses at 0) |
| Lite   | \$29          | 250            | \$0.16/call     |
| Pro    | \$79          | 800            | \$0.14/call     |
| Scale  | \$199         | 2,500          | \$0.12/call     |
| Volume | \$499         | 6,000          | \$0.11/call     |

Prefer not to subscribe for usage? **Prepaid packs** never expire and roll over: $49 → 200 calls, $199 → 850, $499 → 2,200, $999 → 4,800. Included plan calls are always used first; prepaid covers the spillover.

## Phone numbers

* **Included:** one number per active member, on every paid team plan.
* **Additional numbers:** local $5/month, toll-free $8/month.
* Porting a number in is free — see [Port your existing number](/numbers/porting).

## One-time costs

* **US SMS registration — \$99 one-time** when you enable business texting; it covers the carriers' registration fees and our compliance review. See [SMS registration](/numbers/sms-registration).

## The free trial

Every new workspace starts with a **14-day trial** including **50 connected AI calls** — enough to run Vocal on a real line, not just kick tires. You add a card up front but aren't charged until the trial ends; cancel before then and you pay nothing.

## Common billing questions

* **Can I change plans?** Anytime — upgrades take effect immediately, and billing is prorated by our payment provider.
* **Can I cancel?** Anytime, from **Settings → Billing**. Your service runs through the end of the period you've paid for.
* **What happens if I run out of included calls?** On Lite and up, extra calls bill at your plan's per-call rate. On Free, the AI pauses until you add a pack or upgrade — your team can still take calls directly.