> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics & team reporting

> See which numbers ring, who answers, and where calls slip through — live dashboards for your team and your AI agents.

A phone system knows things a spreadsheet never will: who actually answers, when calls get missed, and how long conversations really run. Analytics turns that into dashboards you check in ten seconds — not reports you build on Friday.

## What you see

**Team** — a live per-member view:

* **Call volume over time** — total, answered, and missed calls, plus average duration, switchable on one chart.
* **A member table** — every teammate with their status, call counts, answer numbers, and averages, sortable by any column.
* **Ranges that match how you think** — today, last 7 days, last 30 days.

**AI agents** — the same treatment for your agents: how many calls they handled, how conversations ended, and where they hand off to humans.

Use it to answer the questions that actually run a phone-first business: are we missing calls at lunch? Who's carrying the after-hours load? Did the new greeting change how long calls run?

## Your history is already there

Vocal keeps your call history regardless of plan — analytics is the lens, not the ledger. Upgrade and the dashboards arrive **already filled with your existing call history**, from your first call onward. There's no "start collecting data" step and no empty-dashboard week.

## Availability

Analytics & reporting is included on the **Growth plan and above** — see [Plans & billing](/billing/plans). Find it under **Team** in your dashboard.