> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Ring groups & transfers

> Ring your team on their Vocal apps — from a call flow or a live AI handoff — with the AI as the safety net.

Vocal is AI-first, not AI-only. Ring groups are how your team takes the calls that should reach a person — with the AI catching everything that would otherwise hit voicemail.

## Create a ring group

1. Open **Settings → Ring groups**.
2. Create a group — "Sales," "Office," "On-call" — and add members.
3. Use it anywhere calls route: as a **Ring group** step in a [call flow](/calls/call-flows), or as a transfer destination for your AI agent.

Members answer on the [desktop app](/apps/desktop) or in the browser — no desk phones to buy.

## Two ways calls reach your team

**From a call flow** — route calls to the group before the AI (say, during business hours). If nobody answers, the flow continues to its next step — usually the AI agent, so the caller still gets a real conversation instead of voicemail.

**From the AI, mid-call** — when a caller asks for a person (or hits one of your transfer rules), the agent offers to connect them and rings the group *while keeping the caller on the line*. If someone picks up, the call hands off. If everyone's busy, **the caller is never stranded** — the agent comes back, says so honestly, and takes a message or books the callback.

## Making transfers feel good

* **Give the agent transfer rules with teeth.** "Transfer anyone who says 'emergency' immediately; for everything else, collect name and reason first" — so your team answers already knowing who's calling and why.
* **Don't route around your own AI.** Teams often start with team-first-then-AI, then flip to AI-first once they read a week of transcripts. Let the data decide.
* **After-hours transfers** — combine with a business-hours check so "talk to a human" books a callback at night instead of ringing empty desks.