> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail

> Listen to voicemails with their transcripts, set each number's greeting, and keep your own recordings for voicemail drops.

When a call to one of your numbers isn't answered, the caller can leave a voicemail. Vocal transcribes it, writes a short summary, and puts it on the **Voicemail** page. Click **Voicemail** in the sidebar.

## Listen and follow up

The list shows the newest voicemails first, with the start of each transcript. Click one to play it and read its **Voicemail summary** and **Transcript**. You see voicemails for the numbers you're on; Owners and Admins see every number, and group managers see the numbers in their groups.

Use the filters above the list to narrow it down:

* **Unread** shows voicemails you haven't read yet.
* **Urgent** shows voicemails that Vocal flagged as urgent when it summarized them, like a driver reporting a breakdown on a live load.
* The date and number filters limit the list to a time range or to specific numbers.

Read status is personal: marking a voicemail read or unread changes it only for you, and teammates on the same number keep their own. Right-click a voicemail for **Call back**, **Send message**, **Copy transcript**, **Download recording**, or **Mark as unread**. Owners and Admins can also **Delete voicemail**.

Voicemail playback isn't part of call recording, so it works on every plan.

## Set a number's greeting

Owners and Admins can change what callers hear before the beep:

**1. Open voicemail settings**

On the **Voicemail** page, click the gear (**Voicemail settings**) at the top of the list.

**2. Pick the number**

Each number is listed with its current greeting. Click **Set greeting** or **Change greeting**.

**3. Add your greeting**

Choose **Upload a file** (up to 5 minutes), **Record** (up to 2 minutes), or **Text to speech**. For text to speech, type up to 500 characters, pick a voice, click **Generate preview**, then **Save greeting**.

**Reset to default** goes back to the standard greeting. A greeting you record or upload on a [call flow](https://support.vocal.solutions/calls/call-flows.md)'s **Voicemail** step plays instead of the number's greeting. The same step has a **Transcribe voicemails** switch, which is on by default.

## Voicemail drop recordings

**Settings → Voicemail drop** holds your own recordings of messages you leave after a lead's voicemail beep, such as a follow-up for a driver applicant who didn't pick up. Nobody else in the workspace sees them.

1. Click **Add recording** and give it a name, like "CDL-A follow-up".
2. Click **Record**, or **Upload audio** to use a file. Recordings can be up to 60 seconds.
3. Click **Save**.

You can keep up to 50 recordings. Use **Edit** to rename or re-record one, or the menu next to it to delete it.


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