> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# The Inbox

> Where your texts, calls, and tasks live, and how to narrow them down to the conversations that need you.

Click **Inbox** in the rail to see the conversations on your numbers. Tabs across the top switch between **Chats**, **Calls**, and **Tasks**. Recruiting lists and their follow-ups live in [CRM](https://support.vocal.solutions/crm/getting-started.md).

## Chats

Each row in **Chats** is one person on one of your numbers. Open it and you get the whole history with them in order: the texts you've traded, plus a card for every call. A recruiter can scroll from a driver applicant's first text to last week's screening call without leaving the thread. Replying, attachments, and snippets are covered in [Texting](https://support.vocal.solutions/messaging/texting.md).

Two filters are pinned next to the list. **Unread** shows what you haven't opened, and **Unresponded** shows conversations where they wrote last and nobody has answered yet. Click **Filter** and add **Status** to switch between **Open**, **Done**, and **Archived**.

The **More conversation actions** button (the three dots in a conversation's header) holds the rest:

* **Mark as done** moves the conversation to Done. If they text or call again, it comes back to Open on its own.
* **Mark as unread** and **Pin conversation**.
* **Archive for me** hides it from your inbox only. Teammates on the same number still see it.
* **Block number for me** stops that number from ringing you or notifying you. It doesn't block it for anyone else.
* **Delete conversation** is there for Owners and Admins only.

## Calls

**Calls** lists calls on your numbers, newest first. **Missed** and **Voicemail** are pinned; **Filter** adds fields such as **Direction**, **Date**, **Call status**, **Has recording**, and **Live now**.

Clicking a call opens the conversation with that person, scrolled to the call. The call card shows who handled it, how long it ran, and an AI summary of what was said. Click the card to read the full transcript. On the Scale plan the card also has the recording player; on other plans that spot shows an upgrade lock (see [Call recording](https://support.vocal.solutions/calls/recording.md)).

**Calls** in the rail opens this same view with the Calls tab already selected. For voicemail greetings and playback, see [Voicemail](https://support.vocal.solutions/calls/voicemail.md).

## Whose conversations you see

By default you see **My inboxes**, meaning the numbers you're on. Owners, Admins, and group managers can switch the chip to **All inboxes** or one of their groups. Owners and Admins can also pick a person under **Teammates**. That's how a dispatch manager checks one dispatcher's threads before a shift change. Members only ever see the numbers they're on; [Members and roles](https://support.vocal.solutions/team/members-and-roles.md) and [Groups](https://support.vocal.solutions/team/groups.md) explain who can see what.

## Tasks

**Tasks** is the team's follow-up list. It opens showing your open tasks (**To do** and **My tasks**); **Due by today** is one click away, and **Filter** adds **Priority** and **Category**.

Click **New task** to add one with an **Assignee**, **Due date**, optional **Reminder**, and the **Conversation** it's about. You can also hover over a text and click **Create task**, or open **Notes** during a call.

After a call, Vocal may suggest follow-ups that someone on your team committed to, like "send the driver the orientation address by Friday." The call card shows **Task suggestion**. Open it, choose who it's **Assigned to** and when it's due, then click **Add task**, or click **Dismiss**. Nothing becomes a task until someone accepts it, and **Suggested from this call** shows the line from the transcript it came from.

## Recruiting leads

Use [CRM](https://support.vocal.solutions/crm/getting-started.md) for assigned driver lists, statuses, and promised callbacks. Calls and texts made from Inbox can update matching CRM leads, subject to assignment and conversation access. Workspaces still using the earlier lead experience may show **Queue** here.

## Search

To find an old conversation, click **Search** in the rail or press Cmd+F (Ctrl+F on Windows). It looks through texts, call transcripts, and contacts.


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