# Vocal

## Docs

- [Shape your agent's behavior](https://support.vocal.solutions/agent/behavior.md): Your agent's role, rules, and style decide what it says on every call — and publishing controls when changes go live.
- [Teach your agent your business](https://support.vocal.solutions/agent/knowledge.md): Add your website and documents to the knowledge base so your agent answers like someone who works there.
- [Choose your agent's voice](https://support.vocal.solutions/agent/voice.md): Pick from curated voice personalities or the wider voice library — the voice is the first impression your callers get.
- [The workflow editor](https://support.vocal.solutions/agent/workflow.md): Design the conversation your agent runs — stages, actions, and outcomes — visually or by describing it to the AI co-pilot.
- [Vocal for desktop](https://support.vocal.solutions/apps/desktop.md): The Mac and Windows app: a real phone window for taking calls, native notifications, and your AI running in the background.
- [Plans & billing](https://support.vocal.solutions/billing/plans.md): How Vocal pricing works: a per-member plan, an AI usage plan, and phone numbers — no contracts, cancel anytime.
- [Call flows](https://support.vocal.solutions/calls/call-flows.md): Decide exactly what happens when someone calls each of your numbers — hours, menus, your team, and your AI agent.
- [Ring groups & transfers](https://support.vocal.solutions/calls/ring-groups.md): Ring your team on their Vocal apps — from a call flow or a live AI handoff — with the AI as the safety net.
- [Outbound campaigns](https://support.vocal.solutions/campaigns/outbound.md): Point an agent at a contact list and it works through the calls — with automatic retries and every result logged.
- [How Vocal works](https://support.vocal.solutions/getting-started/how-vocal-works.md): The five concepts behind Vocal: workspaces, AI agents, numbers, call flows, and workflows.
- [Quickstart](https://support.vocal.solutions/getting-started/quickstart.md): Go from sign-up to a live AI-answered phone number in about 10 minutes.
- [Frequently asked questions](https://support.vocal.solutions/help/faq.md): Straight answers to the questions businesses ask before and after switching to Vocal.
- [Vocal Help Center](https://support.vocal.solutions/index.md): Set up your AI-powered business phone, manage numbers and calls, and get answers to common questions.
- [Integrations](https://support.vocal.solutions/integrations/overview.md): What Vocal connects to today, what's actively being built, and how the webhook escape hatch reaches everything else.
- [Texting (SMS & MMS)](https://support.vocal.solutions/messaging/texting.md): Send and receive texts on your Vocal numbers — you, your team, and your AI agent.
- [Get a phone number](https://support.vocal.solutions/numbers/get-a-number.md): Add local or toll-free numbers to your workspace — they're answered by your AI agent instantly.
- [Port your existing number](https://support.vocal.solutions/numbers/porting.md): Move the business number your customers already know onto Vocal — we handle the carrier process for you.
- [SMS registration (US texting)](https://support.vocal.solutions/numbers/sms-registration.md): US carriers require business texting registration (A2P 10DLC). Here's what it is, what it costs, and how to set it up in Vocal.