> ## Documentation Index
> Fetch the complete documentation index at: https://support.vocal.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Texting (SMS & MMS)

> Send and receive texts on your Vocal numbers — you, your team, and your AI agent.

Every Vocal number is a two-way texting line. Conversations live in **Messages**, organized as threads per contact, shared across your team.

<Note>
  Texting from US numbers requires a one-time [SMS registration](/numbers/sms-registration) — carriers filter unregistered business texts. Set it up early; approval takes days to weeks.
</Note>

## Texting as a team

* Open **Messages**, pick a thread or start one, and text like you would from your phone.
* **MMS works** — send and receive photos and attachments (job photos, documents, screenshots).
* New inbound texts notify you in the app and through the [desktop app's](/apps/desktop) native notifications, so texts don't sit unseen.

## Your agent can text too

With texting enabled for your agent, it can send messages as part of handling a call — the follow-through that usually gets forgotten:

* Text the booking confirmation while the caller is still on the line
* Send your address, intake form, or payment link on request
* Follow up on a missed call so the lead doesn't go cold

You define when texting happens in the agent's [workflow](/agent/workflow).

## Staying compliant

* Text people who gave you their number and agreed to hear from you — Vocal's forms capture that consent correctly.
* **STOP** unsubscribes the recipient automatically per carrier rules; **HELP** returns assistance info. Honor both — carriers watch.