To text US numbers, your business needs SMS registration. Until then, incoming texts still arrive but outgoing US texts are blocked. Text from a local number.
Who sees which conversations
A number’s conversations belong to the people on that number’s Users tab. They see its texts and get notified when a new one comes in. Owners and Admins can see every number’s conversations, and group managers can see the numbers in groups they manage (see Groups). The Inbox filter at the top of Chats starts on My inboxes. If you can see more than your own numbers, switch it to All inboxes, a group, or a teammate.Send a text
Click New conversation at the top of Chats, enter a number or pick a contact, and write your message. The composer shows which of your numbers it’s sending from; you can only send from numbers you have access to. A few extras sit in the composer:- Attach file sends photos and videos, up to 10 per message. Photos, PDFs, contact cards, voice notes, and videos you receive show up as what they are.
- Personal snippets are saved replies only you can see. Type
/at the start of a word to insert one, or save a draft you keep retyping, like the next steps you send every applicant after a phone screen. - AI suggested reply (the sparkles button) drafts a few replies based on the conversation, including recent calls with that person. Pick one and it drops into your draft for you to edit before sending.
Keep Chats tidy
Click More conversation actions in a conversation’s header for these:
To find an old text, click Search in the left rail; it searches your calls, texts, and contacts together.