Skip to main content
Every Vocal number is a two-way texting line. Conversations live in Messages, organized as threads per contact, shared across your team.
Texting from US numbers requires a one-time SMS registration — carriers filter unregistered business texts. Set it up early; approval takes days to weeks.

​
Texting as a team

  • Open Messages, pick a thread or start one, and text like you would from your phone.
  • MMS works — send and receive photos and attachments (job photos, documents, screenshots).
  • New inbound texts notify you in the app and through the desktop app’s native notifications, so texts don’t sit unseen.

​
Your agent can text too

With texting enabled for your agent, it can send messages as part of handling a call — the follow-through that usually gets forgotten:
  • Text the booking confirmation while the caller is still on the line
  • Send your address, intake form, or payment link on request
  • Follow up on a missed call so the lead doesn’t go cold
You define when texting happens in the agent’s workflow.

​
Staying compliant

  • Text people who gave you their number and agreed to hear from you — Vocal’s forms capture that consent correctly.
  • STOP unsubscribes the recipient automatically per carrier rules; HELP returns assistance info. Honor both — carriers watch.