Workspace
Your workspace is your business on Vocal — it holds your numbers, agents, call history, contacts, and team. Invite teammates as members; each member can take calls, text, and manage the workspace. Plans are billed per member, and each member includes a phone number.AI agents
An agent is a complete AI receptionist: its personality and rules, its voice, what it knows about your business, and the steps it follows on a call. Most businesses run one agent; you can create more for different purposes (an after-hours agent, a dedicated intake line, an outbound caller). Agents have a draft and a published version. You edit and test the draft freely — live callers always get the published version until you hit Publish.Phone numbers
Numbers are what the outside world dials and texts. Get new local or toll-free numbers instantly, or port your existing number. Each number decides what answers it through its call flow.Call flows
A call flow is the routing decision tree for a number — what happens in the first seconds of a call. Check business hours, recognize the caller, play a menu, ring your team, or send the call straight to your AI agent. The default flow is the simplest one: the AI answers everything, 24/7. See Call flows.Workflows
Once the AI agent picks up, its workflow shapes the conversation — greet, answer questions, collect details, book, text a link, transfer to a human, and end with an outcome you define. You edit it visually or by describing what you want to the built-in AI co-pilot. See The workflow editor.What happens on a call
- Someone dials your number.
- The number’s call flow runs — hours, menus, or team ringing if you’ve set them up.
- Your AI agent answers and has a real conversation: it answers from its knowledge, captures the caller’s details, books or texts, and transfers to your team when needed.
- After the call, Vocal writes a summary, extracts the important details, and files everything in your Inbox — recording, transcript, and all.
Where things live in the app
| Section | What’s there |
|---|---|
| Inbox | Every call with recording, transcript, summary, and captured details |
| Phone | Your softphone — keypad, recent calls, voicemail, recordings |
| Messages | Text conversations on your numbers |
| Contacts | People who’ve called or texted, plus lists you add |
| AI Agents | Create, edit, test, and publish agents |
| Live | Calls happening right now |
| Team | Members and internal team chat |
| Settings | Numbers, ring groups, compliance, billing, and workspace settings |