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Iris is Vocal’s assistant. It reads your workspace’s calls, texts, and contacts so you can ask a question in plain English instead of scrolling through threads or building a report. Click Iris in the rail; it’s also the page you land on when you open your workspace. Type into Ask Iris anything about your business… and press Enter. Some questions a recruiting or dispatch team might ask:
  • “How many calls did I make today?”
  • “Which drivers said they’re interested in the Dallas lane this week?”
  • “What do we know about Marcus Reed?”
  • “Which texts are still waiting for a reply?”
  • “How is Aziza doing this month?” (Owners and Admins)
Iris shows what it checked while it works, then writes the answer. Answers that rely on specific records list them, and each Call record or Contact record opens the call or contact it came from, so you can read the transcript before acting on what Iris said. Type into Ask a follow-up… to keep going in the same conversation. Iris reads; it doesn’t act. It won’t send texts, place calls, or change records. If you ask it to help with follow-ups, it drafts the texts for you to copy and send yourself.

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Past conversations

Click History to reopen an earlier chat, or New conversation to start fresh. Each chat in the history list has a delete button.

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What Iris can see

Iris follows the same access rules as the rest of Vocal, and it checks them again each time you ask. A Member who asks “how’s the team doing?” gets their own numbers, not everyone’s. See Members and roles.

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The daily brief

Owners and Admins can click Daily brief next to the Iris heading to open it below the question box. It covers your most recent full day of activity (the date is at the top) in three cards: Activity (calls in and out, and missed calls), Needs attention (things like missed calls nobody returned or texts waiting on a reply), and Highlights. Click a card and Iris explains it in a conversation. A new workspace sees “Your daily brief is on its way” until it has a day of activity.

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Iris in Telegram

Owners and Admins can also ask Iris questions from Telegram. Go to Settings → Integrations, open Telegram, and click Connect to Telegram. Open the Vocal bot in Telegram, press Start, then come back to Vocal and it connects on its own. Disconnect on the same page unlinks it. Integrations are included on the Growth plan and above.

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Availability

Ask anything is part of the Scale plan. See Plans & billing.