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Everyone in your workspace is a member, and each member has one of three roles. The descriptions below are the ones the app shows when you pick a role. A Member works the numbers they’re on and sees the calls and texts on those numbers. Owners and Admins can look at any number’s inbox. The Owner is whoever created the workspace, and that role can’t be handed to someone else from Settings. Being a manager isn’t a role. A manager oversees a group of people and their numbers, so a recruiting lead can review their team’s calls without being an Admin. See Groups.

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Invite people

Owners and Admins can invite from Settings → Members.
1

Open the invite dialog

Click Invite members, or press Cmd+I (Ctrl+I on Windows).
2

Add emails and roles

Enter each email address and pick its Workspace role, either Member or Admin. If you’ve set up groups, you can also choose which group they join.
3

Send

Click Send invites. Vocal shows what the new seats will add to your bill; click Add members to send the emails.
Each person gets an email with a link and joins when they accept. Until then they show under Pending invites (use the filter next to the search box), where the row menu has Resend invite and Revoke invite. Copy invite link is handy when the email lands in spam.

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Give each teammate a number

On the Starter, Growth, and Scale plans, every seat includes one number of its own. A new teammate picks theirs after accepting the invite, choosing a local number by area code. If someone skipped that step, you’ll find them in Settings → Numbers under Teammates without a number; click Assign a number to pick one for them. You can do the same from their details in Settings → Members with Assign a number to followed by their name. To put someone on a number that already exists, like a shared recruiting line, open their details, find Phone numbers, and click Add. For more on numbers, see Get a number.

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Change a role

Click a person in Settings → Members to open their details, then click Admin or Member under Role. You can’t change the Owner’s role or your own. A Member’s details also have an Access section. Turn off Can manage contacts to stop them from bulk importing and deleting contacts.

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Remove someone

Open their details and click Remove from workspace under Danger zone. They lose access right away and their seat comes off your bill. Vocal takes them off every number they were on. A number assigned to them stays in your workspace but is cleared: everyone who shared it comes off, and it leaves any group. Add people back or assign it to their replacement. Moving a departing employee’s contacts and numbers to a new hire? A group handoff does that and removes the old seat when it finishes; see Groups.

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Billing

Plans are billed per member. During your trial, new members don’t cost anything until the trial ends; after that, each accepted invite adds a seat to your subscription, prorated to your billing cycle. See Plans & billing.