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Open Analytics in the sidebar. What you see depends on your role: Owners and Admins also get the Scope filter once the workspace has groups. See Groups for how managers are set up.

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Team and personal analytics

Pick a Date range at the top: Today, Last 7 days (the default), Last month, or Last 3 months. The Inbox filter limits everything to the numbers you choose. Each figure is compared with the previous period of the same length, and dates follow your workspace’s timezone, which is set when the workspace is created. To change it, email team@vocal.solutions. Today’s charts go hour by hour, and Last 3 months shows weekly bars. The cards are grouped into:
  • Call activity: Total calls, Outgoing calls, and Answered calls.
  • Connection rates: Answer rate and Connected rate.
  • Call duration: Time on calls and Avg call time.
  • Messaging: Texts sent and Texts received.
Below them, User activity lists each person with Total, Outgoing, Answered, Talk time, and Texts sent, plus the change from the previous period. Click Total to sort, use the filter to look at one measure (for example Missed calls), or click a name for that person’s detail. Busy times is a heatmap of when your team is most active, which helps when you’re deciding how many recruiters to keep on the phones in the late afternoon. Export CSV downloads the user activity for the selected range.

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A group you manage

Choose a group under Scope to see only the work on that group’s numbers. The Date choices here are Past 24 hours, Past 7 days, and Past 30 days. You get totals for Calls, Answered, Texts sent, and Texts received, and a Teammate activity table. A teammate’s work on numbers outside the group isn’t counted. The report covers the range up to when you opened it, so click Refresh to include newer activity.

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Plans

Team analytics is on the Growth plan and above. On Starter, Analytics shows an upgrade prompt. See Plans and billing.