Analytics & team reporting

A phone system knows things a spreadsheet never will: who actually answers, when calls get missed, and how long conversations really run. Analytics turns that into dashboards you check in ten seconds — not reports you build on Friday.

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What you see

Team — a live per-member view:

• Call volume over time — total, answered, and missed calls, plus average duration, switchable on one chart.
• A member table — every teammate with their status, call counts, answer numbers, and averages, sortable by any column.
• Ranges that match how you think — today, last 7 days, last 30 days.

AI agents — the same treatment for your agents: how many calls they handled, how conversations ended, and where they hand off to humans. Use it to answer the questions that actually run a phone-first business: are we missing calls at lunch? Who’s carrying the after-hours load? Did the new greeting change how long calls run?

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Your history is already there

Vocal keeps your call history regardless of plan — analytics is the lens, not the ledger. Upgrade and the dashboards arrive already filled with your existing call history, from your first call onward. There’s no “start collecting data” step and no empty-dashboard week.

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Availability

Analytics & reporting is included on the Growth plan and above — see Plans & billing. Find it under Team in your dashboard.