Skip to main content
Vocal records calls, shows a live transcript while you talk, and writes a summary afterward. All three are on by default for every call in the workspace. Your team’s calls are recorded from the moment they’re answered, so ringing and unanswered dials aren’t recorded.

​
Recording settings

Owners and Admins control this in Settings → Recording. There are three switches: Changes apply to calls that start afterward. A call that happened while Auto-record calls was off has no recording, and it can’t be recovered.

​
Find a recording

  • In Calls, add the Has recording filter to see only calls with audio. Open one to play it next to its transcript.
  • Right-click a call and choose Download recording to save the audio file.
You see recordings for the same calls you can already see: calls on your numbers, your group’s numbers if you manage a group, or all calls if you’re an Owner or Admin.

​
Telling callers they’re recorded

Recording consent rules differ by state and country. Some places need one party’s consent, others need everyone on the call to agree. If your callers need to hear a notice, say it at the start of the call. If you’re not sure what applies to your callers, check with your own counsel.

​
Plans

Listening to and downloading call recordings is on the Scale plan and above. On other plans, the recording player on each call and Settings → Recording show an upgrade prompt instead. See Plans and billing.