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You can move your team’s RingCentral numbers to Vocal without changing them. You send a transfer request from the app, our team reviews it, and we handle the transfer with RingCentral. Each number keeps working on RingCentral until the moment it switches. In Settings → Numbers, Owners and Admins click Transfer numbers. If you don’t see that button, or your numbers are with another provider, email team@vocal.solutions and we’ll run the transfer with you.

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What you’ll need

  • Your most recent RingCentral bill, as a PDF or image (PDF, PNG, JPEG, WebP, or HEIC, up to 10 MB each and 5 files in total). If it doesn’t list every number you’re moving, add a screenshot of the numbers page in RingCentral’s admin portal.
  • The company name, main company number, and service address exactly as they appear on your RingCentral account. RingCentral uses the main company number as the account number, and mismatches are the most common reason a transfer gets rejected.
  • The name and email of a Super Admin on the RingCentral account, who signs the letter authorizing the transfer.
A port-out PIN is optional; RingCentral doesn’t normally issue one. The form takes US and Canadian local numbers, so email us about toll-free ones.

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Send the request

1

List the numbers

Type or paste them under Numbers to move, and pick the teammate who’ll answer each one or choose Decide later and we’ll confirm who answers each number before the transfer.
2

Add the account details

Fill in the company details, the signer, and the bill. You can also pick a Preferred transfer date and leave a note, like “don’t switch during the Monday morning load rush.”
3

Submit

Tick both confirmation boxes, then click Submit transfer request.
Transferred numbers use your plan’s included numbers first, and any beyond that are billed like other numbers (see Plans and billing). The form tells you which case you’re in, and we confirm billing with you before scheduling anything.

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Track the transfer

Your request shows up under Transfers in Settings → Numbers: Most transfers finish within 1–2 weeks, and we confirm the exact date with you. After a request reaches RingCentral you can’t cancel it in the app; email us instead. Keep your RingCentral account active until every number shows Live, or Calls live · texting activating if your SMS registration isn’t finished. RingCentral won’t close the account for you, so call them once the transfer is done.

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After the switch

A transferred number starts on the Default call flow, which rings its users and then goes to voicemail; change it on the number’s Call flow tab (see Call flows). Texting can switch on a little after calling, and it needs SMS registration. You can’t release a transferred number from the app, so email us if you ever need to move one out. If you forward a RingCentral number to a Vocal number while you wait, the forwarded calls follow that Vocal number’s call flow.