Moving to Vocal
Can we keep our RingCentral numbers?
Can we keep our RingCentral numbers?
Yes. An Owner or Admin requests the transfer from Settings → Numbers → Transfer numbers, and our team handles it with RingCentral. Transfers usually take one to two weeks, and your numbers keep working on RingCentral until the moment they move. Coming from another carrier? Email team@vocal.solutions. See Transfer your numbers.
How long does setup take?
How long does setup take?
A few minutes to create the workspace, pick a number, and make your first call. Two things run in the background: texting registration, which usually clears in under a week, and number transfers, which take one to two weeks. Start both on day one. The quickstart walks through it.
How is Vocal different from RingCentral?
How is Vocal different from RingCentral?
The phone part is familiar: numbers, calls, texts, voicemail, call routing. The difference is what happens to the conversations. Calls get live transcripts and summaries, texts and calls for a number sit in one shared Inbox, and anyone can ask Iris what happened instead of digging through call logs or asking the person who took the call.
Can we call 911 from Vocal?
Can we call 911 from Vocal?
No. Vocal doesn’t support 911 or other emergency calls. Keep a mobile phone or another line available for emergencies. See Emergency calls.
Day to day
What happens when someone calls and nobody answers?
What happens when someone calls and nobody answers?
By default the number rings its people for about 20 seconds, then the caller reaches voicemail. An Owner or Admin can change that with a call flow, for example sending after-hours calls to voicemail right away.
Who can see my calls and texts?
Who can see my calls and texts?
The people on the number (its Users), Owners and Admins, and managers of a group that includes the number. Members don’t see numbers they aren’t on. See Members and roles and Groups and managers.
Where do I find a call from last week?
Where do I find a call from last week?
Click Search in the left rail; it looks through call transcripts, texts, and contacts together. You can also open Calls and use the Date filter, or ask Iris, for example “When did we last talk to this driver?”
Recruiting with CRM
Where do I start with my driver leads?
Where do I start with my driver leads?
Open CRM, choose Today and All lists, and check the replies, callbacks, and plan steps that need you. If you’re bringing your own spreadsheet, use New list. Start with CRM for recruiters.
Does CRM call or text drivers automatically?
Does CRM call or text drivers automatically?
No. Follow-up plans organize what to do next; you place the calls and send the texts. Batch texts show a confirmation before sending. See Follow-ups and Texting leads.
Why can't I find a lead, or why hasn't its activity updated?
Why can't I find a lead, or why hasn't its activity updated?
First switch to All leads and All lists and clear the filters. For activity, check the matching call or text in Inbox. CRM troubleshooting covers missing assignments, imports, follow-up counts, and save errors.
Pricing
How does pricing work?
How does pricing work?
You pay per member for your plan, and by usage for texts. Each member includes one number. Full prices are on Plans and billing.
Is there a free trial?
Is there a free trial?
Yes. Your first subscription starts with 14 days free. You add a card up front, and it isn’t charged until the trial ends.
Is there a contract?
Is there a contract?
No. Cancel monthly plans anytime. Annual billing is a discount, not a lock-in.