Switching to Vocal
Do I have to give up my current business number?
Do I have to give up my current business number?
No. You can port your number to Vocal — it keeps working the entire time — or keep your current carrier and simply forward calls to your Vocal number. Forwarding is a good zero-commitment way to start.
How long does setup actually take?
How long does setup actually take?
About 10 minutes to a working, tested AI on a real number — the quickstart is the honest version of that claim. Porting an existing number takes 1–2 weeks in the background, but forwarding bridges the gap on day one.
How is this different from RingCentral, Dialpad, or an answering service?
How is this different from RingCentral, Dialpad, or an answering service?
Traditional phone systems make your team answer, and bolt AI on as an add-on or after-hours fallback. An answering service is humans reading a script at a per-minute rate. In Vocal, the AI is the phone system — it answers every call by default, has a real conversation, books and routes and texts, and your team steps in exactly when you decide they should.
Will callers know it's an AI?
Will callers know it's an AI?
Callers know they’re not talking to your office manager — and what they care about is that someone competent picked up on the first ring, answered their question, and booked them. The alternative at most small businesses isn’t a human; it’s voicemail.
How it works day to day
What happens when I'm closed?
What happens when I'm closed?
Nothing changes — that’s the point. The AI answers at 2pm and 2am alike. If you want different behavior after hours (different greeting, no transfers), add a business-hours branch to your call flow.
Can my team still answer calls like a normal phone?
Can my team still answer calls like a normal phone?
Yes. Every member gets a full softphone in the browser and desktop app — call, text, and answer directly. Use ring groups to ring your team first and let the AI catch what they miss, or AI-first with transfers. Your call, literally.
What happens when the AI can't help someone?
What happens when the AI can't help someone?
Whatever you’ve told it to do: transfer to your team, take a detailed message, book a callback, or text a link. It never invents answers to questions it can’t answer — you set the fallback in its behavior rules.
Where do I see what happened on my calls?
Where do I see what happened on my calls?
Your Inbox — every call gets a recording, transcript, AI summary, the details the agent captured, and the outcome label. Most owners skim summaries in the morning and read the full transcript only when something needs attention.
Pricing
What does a call cost?
What does a call cost?
Plans include a monthly pool of connected calls (one call = up to 3 minutes of AI talk time). Depending on plan, included calls work out to **0.11–0.16. Unanswered dials, test calls, and calls your team answers cost nothing. Full details in Plans & billing.
Is there a contract?
Is there a contract?
No contracts. Monthly plans cancel anytime; annual billing is an optional discount, not a lock-in.
Can I try it without committing?
Can I try it without committing?
Yes — every plan starts with a 14-day trial with 50 connected calls included. You won’t be charged until the trial ends, and test calls while you build don’t count against you.