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Vocal is the business phone that answers itself. An AI agent picks up every call — it answers questions, routes callers to your team, books appointments, and follows up by text — while you and your team jump in whenever you want. This help center covers everything from first setup to day-to-day use.

Start here

Quickstart

Go from sign-up to a live AI-answered phone number in about 10 minutes.

How Vocal works

Workspaces, agents, numbers, call flows — the five concepts behind everything.

Browse by topic

Phone numbers

Get a new number, port your existing one, and register for US texting.

Your AI agent

Shape what your agent says, how it sounds, and what it knows.

Calls & routing

Decide exactly what happens when someone calls — hours, menus, teams, AI.

Messaging

Send and receive texts from your business numbers.

Desktop app

Take and monitor calls from the Vocal app for Mac and Windows.

Plans & billing

How plans, AI usage, and phone number billing work.

Need a person?

Email us at team@vocal.solutions — a human reads every message.