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You pay for Vocal in two ways: a plan for each member of your team, and usage for texts. There’s no contract. The Owner manages the plan in Settings → Plan & billing.

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Plans

Plans are priced per member per month. Annual billing costs less per month. Every plan includes calling and texting to the US and Canada. Enterprise plans are priced for your team; contact sales.

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Usage

An SMS segment is one text message’s worth of characters. A long message splits into several segments, and each counts separately. Emoji and some special characters shrink a segment to 70 characters.

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Phone numbers

  • Each member on a paid plan gets one number included.
  • Extra numbers cost $5/month (local) or $8/month (toll-free). The app shows the price before you buy.
  • Numbers you transfer from another carrier use your included numbers first. Any beyond that cost the same monthly price, and we set up that billing with you before the transfer.

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Texting registration

US carriers require a one-time business registration before you can text. At registration you pay $20.09 for the brand registration and campaign review, plus the first three months of your texting plan, $26.27 in total. After that the texting plan costs $2.06/month. Sole proprietors register under a different plan: $50.99 at registration, then $10.30/month. See SMS registration.

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Free trial

Your workspace’s first subscription starts with 14 days free. You add a card when you pick a plan, and it isn’t charged until the trial ends; cancel before then and you pay nothing.

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Common questions

Yes. Email team@vocal.solutions and we’ll switch your plan. Features from a higher plan lock again if you move down; your calls and texts stay.
No. Monthly plans can be canceled anytime, and annual billing is a discount, not a lock-in.
Only the Owner, or the billing contact if the Owner handed billing to someone else. Admins run the phone system but don’t see billing or change the plan. See Members and roles.