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Overview

Vocal is an AI-native business phone that connects information scattered across conversations into a shared understanding of the business. Your team calls and texts from Vocal, and every conversation lands in one shared place, so nobody has to chase updates. This guide covers what makes Vocal different, how to set it up, and where to go next.

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Why Vocal?

  • Shared by default. Numbers belong to the team. Everyone on a number sees its calls and texts, so a recruiter or dispatcher can pick up exactly where a teammate left off.
  • Everyone stays informed. Calls get a transcript and a summary that anyone on the number can read. On the Scale plan, Iris answers questions like “Which applicants did we talk to today?” with links to the calls behind the answer.
  • Built for recruiting. The CRM puts your driver leads, replies, and promised callbacks in one Today list, so nobody falls through the cracks.

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How does Vocal work?

Vocal is an internet phone system. Your calls and texts run through the Vocal app in your browser or the desktop app, so all you need is a computer with a microphone. There are no desk phones or special hardware. Your numbers are real US phone numbers. Customers and drivers call and text them like any other number, and you can add teammates, share numbers, and change who rings at any time.

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Get set up in 4 steps

1

Create your workspace

Go to vocal.solutions and click Start free. Answer How will you use Vocal?, fill in Your business, and on Say hello to your new number type a US area code and pick a number.Then choose Starter, Growth, or Scale and add a card. Your first subscription starts with 14 days free, and the card isn’t charged until the trial ends. See Plans and billing.
2

Register for texting

US carriers only deliver business texts from registered senders. An Owner or Admin opens Settings → Compliance and fills in the business details. Approval usually takes less than a week, so start this early. See SMS registration.
3

Invite your team

Open Settings → Members and invite people by email as an Admin or Member. Each member on a paid plan gets one number included, which you assign in Settings → Numbers. See Members and roles.
4

Get the app and make a test call

Install the desktop app so calls ring even when your browser is closed. Open Keypad, call your own mobile, and talk for a few seconds. Then open Inbox → Calls: the call is there with its transcript and summary.
Moving your team off RingCentral? Pick any number during setup. Afterward you can transfer your existing numbers and keep the ones your drivers and customers already know.

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Prefer a walkthrough?

Watch: your CRM shift in 4 steps

A 42-second video for recruiters: open Today, read the lead, call, and set the next follow-up.

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Explore more

Transfer your numbers

Bring your existing numbers to Vocal.

Your Inbox

Where calls, texts, and tasks land for you and your team.

Groups and managers

Give managers the numbers and people they look after.

Call flows

Set business hours and decide who rings.

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FAQs

No. A computer with a microphone is enough. A headset makes long calling sessions easier.
Yes. Vocal runs over the internet, so use a steady connection for calls.
No. Calls and texts go through the Vocal app, not your mobile carrier.
14 days on your workspace’s first subscription. You add a card up front, and it isn’t charged until the trial ends.
Yes. Transfer it to Vocal from RingCentral or another carrier.
A new number rings its people for about 20 seconds, then the caller reaches voicemail. An Owner or Admin can change that with a call flow.
Plans are priced per member per month, and texts are billed by usage. See Plans and billing.