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Calls run in the browser or the desktop app, so all you need is a microphone. The first time you call, Vocal asks for microphone access; allow it, or calls can’t connect.

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Place a call

Click Keypad in the rail. Type a number, or start typing a name in Enter a name or number and pick the contact, then press Enter or click the call button. Beside the dialpad, Favorites, Calls, and Chats list the people you talk to, your recent calls, and your recent texts, and each row can call or text that person. If you’re on more than one number, My caller ID: above the field shows which number the call will come from. Click it to choose another before you dial. If it says No number yet. Get one to call out, you haven’t been given a number; see Get a number. You don’t have to go to the Keypad. The Call button in a conversation’s header calls from that conversation’s number, so the driver sees the same number you’ve been texting from. Contacts have a Call button in their details, too.

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Answer a call

An incoming call shows a banner at the top of the app with Accept and Reject. If you’re already on a call, it offers Hold & Accept, which parks the first caller on hold, or End & Accept. Which calls ring you, and in what order, depends on your number’s setup; see Ringing your team.

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During a call

A call opens in the full call view, with the live transcript building as you talk. The controls: Click End call when you’re done. The call then shows up in your Inbox with its transcript and summary.

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The floating call widget

Need to check a load in another part of the app? Click Minimize call and the call shrinks to a small card you can drag anywhere in the window. It follows you between pages and shows a running caption of the transcript. It has mute, keypad, hold, and end buttons, and More call actions holds Transfer, Add person, Notes and tasks, Audio settings, and Hide live transcript. Click Open full call view to go back. Your next call opens the way you left the last one. A call you start from a page that can’t show the full view, like Contacts, starts in the widget. In the desktop app, Pop out call moves the call into its own phone window. See Vocal for desktop.

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Listen to live calls

Owners, Admins, and group managers see Live in the sidebar. It lists your team’s calls happening right now; group managers see calls on the numbers in groups they manage. Select one to listen in without the caller or your teammate hearing you, with the transcript alongside. Mute call audio silences it for you.

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Audio settings

Go to Settings → Audio to set your Microphone, Speaker, and Ringtone output, which is where incoming calls ring. With a headset on, you can send the ring to your laptop speakers so you still hear it. Test audio plays a sound through your speaker or ringtone output, and the level meter under Microphone shows your mic is picking you up. Voice isolation cuts down background voices and noise from your mic, which helps on a busy dispatch floor. It’s saved on each device separately and takes effect on your next call. In the desktop app, Microphone test lets you hear yourself with and without it.