Add a number
1
Open Settings → Numbers
Click Add a new number.
2
Search
Type an area code (412 for a Pittsburgh recruiting line, say), a toll-free prefix such as 800 or 888, or a few digits you’d like the number to contain. Each result shows whether it’s local or toll-free and where it’s from.
3
Click Buy
If your plan still has an included number free, the number is added right away. Otherwise it’s a paid number, which only the workspace Owner can add, through checkout.
- A teammate who joined without picking a number sees Pick my number on the home page and can claim the one their seat includes.
- Under Teammates without a number in Settings → Numbers, Owners and Admins can click Assign a number for that person.
- Group managers can click Add number on their group in Settings → Groups, and they see the price before confirming. See Groups.
What happens when someone calls
Every new number starts on its Default call flow. It rings everyone on the number’s Users tab for 20 seconds, then sends the caller to voicemail. The person who added the number is its first user, and a number with nobody on it goes straight to voicemail. To change who rings or when voicemail picks up, see Call flows.Texting
Local numbers can text US contacts once your business finishes SMS registration. Pick a local number for any line your recruiters or dispatchers text from. Texts show up in Inbox under Chats.Number settings
Click a number in the list to open it. You’ll see up to three tabs:- General has the number’s name and emoji (so “Dallas recruiting” is easy to spot), a default ringtone for teammates who haven’t picked their own, and Carrier health. Health reads Healthy, Degraded, Critical, or Unknown, based on how recent calls on the number went.
- Users lists who the number rings. Everyone here rings at once and the first to answer takes the call. They can also see the number’s calls and texts. See Ringing your team.
- Call flow shows the live flow and any others, with Edit call flow, New flow, and hold music.