Get a phone number

Every Vocal number is live the moment you add it: calls are answered by your AI agent, and the number can text once SMS registration is approved.

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Add a number

1. Open Settings → Numbers.
2. Click to add a number and search — by area code for a local number, or browse toll-free options.
3. Confirm. The number is provisioned instantly and starts answering with your agent.

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What numbers cost

• Each member on a paid plan includes one phone number — most small teams never pay separately for numbers.
• Beyond your included allowance: local numbers are $5/month**, **toll-free are$8/month.

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Choosing local vs. toll-free

• Local — a familiar area code builds trust with nearby customers and gets answered more on outbound calls. The right default for most local businesses.
• Toll-free — looks national and keeps one number as you expand. Common for support lines.

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Decide what answers it

Each number has a call flow that controls what happens when someone calls — straight to your AI agent (the default), business-hours branching, a menu, or ringing your team first. Texting conversations for the number appear in Messages.