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Callers decide in the first few seconds whether they’re talking to something helpful or something robotic. The voice carries most of that impression.

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Voice personalities

The fastest path is a personality — a curated character where the voice and delivery style are matched to work well together. Browse them in your agent’s voice settings and preview each with a sample line. Pick the one that sounds like someone you’d hire for your front desk.

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The voice library

Want more choice? The voice library has a wider range of voices across accents, ages, and energy levels. Selecting a library voice replaces the personality’s voice while your agent’s behavior stays exactly the same.

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Picking well

  • Match your customers’ expectations, not your taste. A med-spa, a roofing company, and a law office should not sound the same.
  • Clarity beats character. A distinctive voice that’s occasionally hard to understand loses to a plain voice that never is.
  • Test on a real phone. Voices sound different through a phone speaker in a parking lot than through your headphones. Call your own number before you commit.

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Changing voices

Voice changes follow the same draft → publish model as everything else: test the new voice in a draft test call, and callers hear it only after you publish.